Frequently Asked Questions

  • Where are your products made?
    All BOEMI Botanicals products are thoughtfully crafted in Bali, Indonesia, using locally sourced and ethically produced ingredients whenever possible.

  • Do you use preservatives in your products?
    Our ingredients are pure and fresh — and we want to keep them that way. That’s why we do not use artificial or synthetic preservatives.

    Instead, we rely on natural ingredients with inherent antibacterial and antifungal properties, such as specific botanical oils, to help support the product’s stability.

    As a result, our products do have a natural shelf life — just as you would expect from truly natural formulations.

  • Are your products vegan?
    BOEMI Botanicals is a natural-focused brand, not a vegan brand. While many of our ingredients are plant-derived, some products may contain non-vegan natural ingredients such as beeswax.

    If you need a list of options without beeswax or animal-derived ingredients, our team will be happy to assist you.
  • Are your products cruelty-free?
    Yes. We never test on animals — our products are tested only on ourselves and kind volunteers who share our values.

  • Are your products pH-balanced?
    Yes. Every formulation is carefully balanced to help maintain your skin’s natural pH and support a healthy barrier.

  • Do you ever change your product formulations?
    As a small-batch brand, we’re always refining and improving. If you notice a slight change, rest assured it’s made with care and intention.

  • Is your packaging recyclable?
    Yes. Most of our packaging is recyclable, except for pumps and droppers.We also offer a recycling program — bring back your clean BOEMI bottles or tubs, and receive a small reward for helping us close the loop.
  • What payment methods do you accept? 
    You can use any of the following options at checkout to finalize your order: Mastercard,  JCB or Visa.
  • Can I pay via cash on delivery (COD)?
    Currently, we do not offer COD. This helps us ensure product quality, minimize waste, and provide a smooth transaction experience for every order.
  • Is my payment secure?
    Yes. All online payments are encrypted and processed through verified payment gateways to protect your personal and financial information.
  • What should I do if my payment fails?
    Please check that your payment details are correct and that your account has sufficient balance. If the issue persists, contact our team at info@boemibotanicals.com or reach us through WhatsApp (+62 811-3858-895) — we’ll be happy to help.
  • Do you offer installment payments?
    At the moment, we do not offer installment plans. However, you can check with your bank or e-wallet provider for available installment options on their side.
  • Can I request an invoice?
    Yes, you can. Please contact our customer care after placing your order, and we’ll be glad to send an official invoice for your purchase.
  • Where do you ship from?
    All orders are shipped directly from our studio in Bali, Indonesia, where each product is carefully prepared and packed by hand.
  • Do you ship internationally?
    Yes, we do. For international orders, shipping rates and delivery times may vary depending on your location. Please contact us at info@boemibotanicals.com for details and assistance.
  • How long does delivery take?
    For domestic orders within Indonesia, delivery usually takes 2–5 working days depending on your region.
    For international shipping, please allow 10–20 working days depending on the destination and customs process.
  • How can I track my order?
    Once your order has been shipped, you will receive a tracking number via email. You can use this to monitor your parcel’s journey until it reaches your door.
  • What should I do if my order hasn’t arrived?
    Please allow a few extra days during busy periods or for remote areas. If your order still hasn’t arrived after the estimated delivery time, contact us at info@boemibotanicals.com or WhatsApp +62 811-3858-895 and we’ll help you track it down.
  • Do you offer same-day delivery?
    Same-day delivery is available for certain areas in Bali through selected couriers. Please reach out to our team to check if your location qualifies.
  • How much is the shipping cost?
    Shipping fees are automatically calculated at checkout based on your delivery address and the total weight of your order.
  • Can I change my delivery address after placing an order?
    Please contact us as soon as possible if you need to change your address. We can update it before your order is shipped — after dispatch, we are unable to make changes.
  • Do you accept returns or exchanges?
    Due to the natural and handmade nature of our products, we can only accept returns for items that arrive damaged, defective, or incorrect. We kindly ask you to contact us within 3 days of receiving your order if this happens.
  • What should I do if I receive a damaged or wrong item?
    Please email us at info@boemibotanicals.com or send a message via WhatsApp (+62 811-3858-895) with: Your order number, A photo of the product and packaging, A brief description of the issue
    Our team will guide you through the next steps to arrange a replacement or refund.
  • Can I return a product if I simply change my mind?
    Unfortunately, we are unable to accept returns due to a change of mind, as each product is handcrafted in small batches to ensure freshness and quality.
  • How will I receive my refund?
    If a refund is approved, it will be processed through your original payment method. Please allow 5–10 business days for the amount to reflect in your account, depending on your payment provider.
  • Can I exchange a product for another variant?
    Exchanges are only available if you receive a wrong or damaged item. However, we encourage you to reach out to our team — we’re always happy to help find a solution that feels fair and caring.
  • What if my parcel is lost during shipping?
    If your order is lost in transit, we’ll coordinate with the courier to resolve it as quickly as possible. Once confirmed, we will issue a replacement or refund, depending on your preference.
  • Do you cover return shipping costs?
    For defective or wrong items, yes, BOEMI Botanicals will cover the return shipping cost.
    For other cases, shipping fees will be the customer’s responsibility.
  • Are your products cruelty-free?
    Yes. BOEMI Botanicals is proudly cruelty-free. We never test on animals — our products are tested only on ourselves and kind volunteers who share our values.
  • Where do your ingredients come from?
    We source our ingredients from ethical, small-scale farmers and local producers whenever possible. Every material is chosen for its purity, sustainability, and connection to traditional wisdom.
  • How do you ensure sustainability in production?
    We produce in small batches to minimize waste and ensure freshness. Our formulations are created with care, using biodegradable ingredients and responsibly sourced materials.
  • Is your packaging eco-friendly?
    Most of our packaging is glass, aluminum, or recyclable plastic. We also offer a refill and recycling program — bring back your clean BOEMI bottles and receive a small reward for helping us close the loop.
  • How do you give back to the community?
    A portion of every purchase supports community empowerment and environmental initiatives in Indonesia. We believe that caring for the planet begins with caring for people.
  • Are your products natural?
    Yes. All BOEMI Botanicals creations are made from 100% natural ingredients — plant-based oils, butters, and botanicals — without synthetic fragrances, parabens, or harsh chemicals.
  • Are your products suitable for sensitive skin?
    We do not use harsh detergents, synthetic preservatives, or artificial fragrances — the common culprits for irritation. However, everyone’s skin is unique. We recommend a patch test before use.
  • How should I store my products?
    Keep them in a cool, dry place, away from sunlight and humidity. Always use clean hands or a spatula when scooping from jars.
  • Are your products safe for children?
    Our products are made from natural ingredients, but we recommend consulting your pediatrician before use on infants or young children.
  • Do your products contain essential oils?
    Yes, our products contain therapeutic-grade essential oils that offer both functional and aromatherapeutic benefits. Each blend is formulated mindfully, with concentrations between 2–5%.
  • Do your products have an expiration date?
    Yes. Because we do not use synthetic preservatives, our products typically have an 18-month shelf life, and are best used within 6 months after opening to ensure maximum freshness.
  • Can I use BOEMI Botanicals products during pregnancy?
    Some essential oils may not be suitable during pregnancy. We recommend consulting your healthcare provider before use — or exploring our gentle, unscented options designed for sensitive care.
  • Do your products ever change?
    As a small-batch brand, we continuously refine our formulations to use better, cleaner, and more sustainable ingredients. Any change you notice is always made with intention and care.
  • How do I place an order?
    You can easily order through our official website, boemibotanicals.com. Simply choose your preferred products, add them to your cart, and proceed to checkout.

    For special requests or bulk purchases, feel free to contact our team directly.
  • Can I order through WhatsApp or Instagram?
    Yes, you can. Message us via WhatsApp (+62 811-3858-895) or Instagram @boemibotanicals, and our customer care team will gladly help you with product information, payment, and delivery.
  • How do I know if my order was successful?
    You’ll receive an order confirmation email once your payment is verified. If you don’t receive it within 24 hours, please check your spam folder or reach out to us for assistance.
  • Can I modify or cancel my order after checkout?
    Please contact us immediately if you wish to make changes. Orders that have not been processed or shipped can still be modified or canceled.
  • Do you offer bulk or wholesale pricing?
    Yes. We offer special rates for retailers, spas, hotels, and corporate gifting. Please email info@boemibotanicals.com with your business details, and our team will get in touch.
  • Do you have a physical store?
    Yes. You can visit our studio and retail space at:

    📍 Jl. Pantai Pererenan No.117, Pererenan, Kec. Mengwi, Kabupaten Badung, Bali 80351

    🕒 Monday – Sunday: 10:00 – 18:00 WITA

    We’d love to welcome you and help you discover BOEMI Botanicals in person.
  • How can I contact customer care?
    Our team is available via:
    📧 info@boemibotanicals.com
    💬 WhatsApp +62 811-3858-895
    We aim to respond to all inquiries within 1–2 working days.
  • Do you offer gift wrapping or personal notes?
    Yes, we do. Every order is packed with care, and you can request complimentary gift wrapping or a handwritten note during checkout.
  • How can I stay updated on new launches and offers?
    Subscribe to our newsletter or follow us on Instagram to be the first to know about new rituals, seasonal releases, and special promotions.

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